Collaborative Problem Solving
Rebecca Lingo • November 6, 2023

Dr. Ross Greene, a clinical psychologist and author of Raising Human Beings, among other publications, makes an impassioned plea on his website, Lives in the Balance, asking adults to recast how we think about challenging behavior. When children are behaving in challenging ways, Dr. Greene explains, it is "because they're lacking the skills not to be challenging. If they had the skills, they wouldn't be challenging.”


Dr. Greene also emphasizes two vital themes to better support our children. "Kids do well if they can," he states, and, "Doing well is always preferable to not doing well.”


If we wholeheartedly embrace the fact that our children want to do well if they can, we can take what Dr. Greene calls a “dramatic departure from the view of challenging kids as attention-seeking, manipulative, coercive, limit-testing, and poorly motivated. It’s a completely different set of lenses, supported by research in the neurosciences over the past 30 to 40 years, and it has dramatic implications for how caregivers go about helping such kids.”


How can we help?


It's worth noting that all children at some point demonstrate challenging behaviors. So how do we, as adults and caregivers, help children with these challenges?


The first step is to think about what difficulty a child is facing. The challenging behavior arises because of a difficulty. Listing specific difficulties helps us shift our thinking away from the behaviors that can cause us frustration.


Next, at a time when the behavior isn’t happening, we can find a time to connect and make sure it's a good time to talk. At that point, we can state what we've observed: "I've noticed it's been difficult for you to finish breakfast before we need to leave for school.”


The Empathy Step


Then (and this is key) we ask, “What’s up?” or “What’s going on?” 


This statement of a non-judgmental observation, and then an invitation to share, initiates what Dr. Greene calls the Empathy Step. The Empathy Step is an information-gathering process in which we really try to understand the child's perspective and experience. We listen without reacting and ask questions or reflect back answers in order to peel back the layers of what is really going on for the child in those moments of challenge.


During this time of reflective listening and questioning, it's essential that our child is heard, really heard. All too often, we try to jump in too quickly with advice or solutions, without giving enough time and space for our young person to share valuable perspectives and insights. Just this process of listening can be incredibly healing. If a child isn't used to us really listening, or we aren't used to asking questions rather than offering solutions, check out this cheat sheet for how to get to the heart of the matter.


Assuming our child has been able to share what's really going on in those moments of challenge, we summarize what is distressing to them and share our own concern. For example, "I understand, and my concern is that I feel stressed and anxious when we are rushing to get out the door in the morning." We then invite our child to work together with us to find a solution that can meet everyone's needs.


Schedule a tour by clicking this link to come visit our school and see how collaborative problem-solving works with children. We’ve found that it can also be helpful in our interactions with adults, too!


Current parents please use these links to sign up for your classroom observation:


Adolescent Seminar Observation

Ms. Searcy’s Upper Elementary Classroom Observation

Mrs. Fortun’s Lower Elementary Classroom Observation

Mrs. Mayhugh’s Lower Elementary Classroom Observation

Mrs. Berdick’s Primary Classroom Observation

Ms. Carr’s Primary Classroom Observation

Ms. Chiste’s Primary Classroom Observation

Mrs. Rogers’ Primary Classroom Observation

Child reaching for an object,
By Rebecca Lingo January 26, 2026
Learn how the Montessori Absorbent Mind empowers young children to effortlessly absorb language, culture, and behavior, and how parents can nurture it.
Children outside a building; title
By Suzanna Mayhugh, Lower Elementary Teacher January 19, 2026
Montessori Mayhem? Pint-Sized Pandemonium? When I give tours of the Elementary classrooms or welcome new parents to the Elementary program at Wheaton Montessori School, some parents believe that students are allowed complete freedom, as if the classrooms are a beautiful den of chaos and anarchy. Indeed, this is one of the biggest misconceptions about Montessori education. (The biggest misconception being, in my experience, that Montessori isn’t “real world” education. But as we say in our lessons, “That’s a story for another day.”) While Montessori classrooms DO give children the freedoms they require and deserve, it’s not an unlimited free-for-all with an adult watching from an observation chair! Freedom is always balanced with responsibility, to oneself and to the community. These values, freedom and responsibility, are essential for creating a happy, busy, humming classroom where children thrive. What Does Freedom Mean in Our Classroom? “Freedom” in the classroom means that students are encouraged to make choices about their learning. Just as in our Primary classrooms at Wheaton Montessori School, students are free to choose their work, their seat, and their work partners. They are free to move about the classroom and do not need to raise their hands to visit the restroom, get a drink of water, or ask a question. Let’s look at a few of these freedoms more closely. Students are Free to Choose Their Work. For example, they may choose which book to read, choose a work partner to research a chosen topic, or practice a tricky bit of a lesson over and over. They are also able to choose how they will show their understanding. They might present their understanding through a poster, a diorama, a model, a handmade book, or an enormous amount of cardboard and hot glue. These choices empower students to take charge of their education and express themselves in ways that suit their interests and strengths, something a standardized test or a worksheet can never do. However, freedom in the classroom ALWAYS has limits. For example, students are free to choose their work, but choosing NOT to work is not an option. They are free to choose their work from the lessons that have been presented to them. While students may choose their reading material, it must be appropriate for their reading level and classroom guidelines. When students select a partner, they must do so respectfully and inclusively. When students create projects and work output, they must do so with care, make proper use of materials, and in a way that shows what they understand about their topic. Additionally, these choices should never disrupt their own learning and construction, or that of their peers. The Role of Responsibility In a true Montessori classroom, freedom comes with responsibility. And that responsibility can sometimes be uncomfortable at first. Students are expected to care for classroom materials, such as returning books and lesson materials to the shelf, taking part in classroom jobs, keeping a record of their work in their work journals, and handling art supplies properly. They are responsible for practicing their lessons and completing chosen follow-up work, listening attentively during lessons or when a classmate is sharing a presentation or thought, and helping classmates when needed and available. A student is not free to use materials in a way that damages or wastes the classroom supplies or puts anyone in harm’s way. Freedom within our classroom never allows for harming oneself, others, or the classroom materials. Healthy boundaries, limits, and structures are consistently communicated in advance with clarity and respect, ensuring practicality and alignment within the community. Classroom expectations and rules are collaboratively developed and agreed upon by the community. In order to foster a positive learning environment, both students and teachers are expected to adhere to the shared expectations and responsibilities. When necessary, the classroom adult will address students and reiterate expectations and boundaries in a firm yet considerate manner. This balanced approach is effective only when maintained consistently throughout each day. What Might it Look Like When the Balance Needs to Shift? The adults in the classroom are constantly observing the children to be sure that each child has as much freedom as they are ready for, providing them space, room, and opportunities to show their strengths, and make their own choices throughout the day. When that freedom is too much, a teacher might need to provide more lessons in how to use materials that have been damaged or used improperly, limit work partner choices, or have a student sit with the teacher while they practice lessons or work with precious art materials. The adults will be watching for the perfect moment to allow the child increased freedom within the classroom, and within the limits of the understood responsibilities. How Freedom and Responsibility Work Together Finding the right mix of freedom and responsibility is something we work on together every day in our classroom. Montessori teachers are specially trained to guide this balance, helping students practice important skills like making good choices, solving problems, and learning self-control. When children are trusted to make decisions, they also learn to take responsibility for those choices. Experiencing the natural consequences of their actions helps them become kind, thoughtful, and capable members of their community who understand how their choices affect others. What Does This Have to Do with Parents? Your support at home makes a big difference. By working together, we can help your child thrive both at school and at home. Encouraging your child to take responsibility for their actions and decisions reinforces what they learn in class. Yes, it can be uncomfortable, but it is necessary. It also becomes easier, more comfortable, and needs to be practiced less often when practiced consistently (like most things!). This supportive consistency across settings, at home and at school, helps children feel confident, cared for, and increasingly independent.